Every keno player looks forward to being a winner and why not after all Keno is a fun and low stake game.
You can buy Keno Tickets online as well as offline at your nearest lottery retailer. You can have maximum 200 games per ticket based on jurisdiction. Once you’ve purchased a game of Keno, you’ll receive a receipt/ticket that details all you need to know about the Keno ticket you’ve just purchased.
The ticket will tell you:
- The numbers you’ve selected, displayed on the Keno game grid
- The number of games you’re playing for, and exactly which draw numbers you’re playing Keno on
- How many numbers you’ve picked
- How much you’ve spent per game
- How much your ticket costs in total
Once you purchases your Keno Ticket there is a time limit to it.
- In Queensland
Keno Ticket may, unless otherwise stated on the game receipt:
(a) be reinvested into a game of Keno within 5 years after the date it is are issued; or
(b) be redeemed for cash within 5 years after the date it is issued
2. In Victoria
(a) be reinvested into a game of Keno within 6 months after the date it is are issued; or
(b) be redeemed for cash within 6 months after the date it is issued
3. In ACT & Keno Online:
(a) be reinvested into a game of Keno within 12 months after the date it is are issued; or
(b) be redeemed for cash within 12 months after the date it is issued
4. In NSW:
(a) be reinvested into a game of Keno within 13 months after the date it is are issued; or
(b) be redeemed for cash within 13 months after the date it is issued
A retail Keno Ticket and/or Cash Voucher must be redeemed in full either for cash or reinvested into a game of Keno within 12 months of the date of issue, and thereafter becomes an Unclaimed Prize. To redeem an Unclaimed Prize, you complete an Unclaimed Prize form and submit with supporting evidence (for example, an image of your Keno ticket) to your local pub or club. Once submitted, Keno will assess on a case-by-case basis and determine whether you’re eligible to receive a prize based on: (a) whether the ticket is a winning ticket and (b) whether the prize has been claimed yet. Payouts resulting from an Unclaimed Prize Claim Form will be paid by cheque.
What Are The Ways To Check The Keno Ticket?
Daily so many winning numbers are announces but unfortunately there are many winners who never knew that they have won the lottery and those prizes went unclaimed. So its better to check your keno tickets and find out if you are one of the lucky winners to redeem the prize at once.
You can scan/check a ticket in any pub, club or TAB agency that offers Keno within the state or territory you purchased the ticket from.
You are able to check your results online via the Keno Apps and website via Check Results. Enter the Date your ticket was purchased, the Starting Game number and Number of Games. You can view your statement under the account balance, which lists your ticket history and results.
You need to tap on the ‘Results’ tab and input the date, start game number to check the game result. The search results are for draws which occurred between approximately 4 am on the date selected and 4 am the next day.
In NSW you are also able to use the scan ticket function to check the result of a retail ticket. On an iOS device, tap Check and Collect from the website carousel banner Menu bar at the bottom of the screen, or the More menu on an Android device. Then select Allow when prompted for the first time to ‘Allow Keno to take pictures and record videos’, take a picture of the QR code visible at the bottom of your ticket and your result will appear.
In Queensland, there is a 24 hour delay on results appearing on keno.com.au due to current regulations.
Remember tickets still in play will not be able to be scanned until all games on the ticket are complete.
How Can I Redeem The Prize?
If the amount won is over $4,999 you must take your ticket to the Keno Operator in the venue to collect your winnings. If the amount is under $4,999 you are able to collect via the Keno App if you hold an account, are logged in and have added your banking details. The Check and Collect functionality can only be used a maximum of 25 times per hour. Note that results will show the dollar value of the winning ticket.
Many times your local pub or club won’t pay you the winnings because they have set a limitation on payout prizes.
- NSW: Each individual pub or club must nominate their own maximum payout limit. Prizes up to $5,000 will be paid directly to the winner immediately after scanning the ticket and redeeming the win. Payment will be made by way of cash, a Keno Cash Voucher, or both. Prizes of $5,001 and over will be paid to the winner by way of cheque, following a sufficient period of time to enable Keno to verify the win and issue the prize.
- QLD: Each individual pub or club must nominate their own maximum payout limit. Prizes up to $9,999 will be paid directly to the winner immediately after scanning the ticket and redeeming the win. Payment will be made by way of cash, a Keno Cash Voucher, or both. Prizes of $10,000 and over will be paid to the winner by way of cheque, following a sufficient period of time to enable Keno to verify the win and issue the prize.
- ACT & VIC: Prizes up to $9,999 will be paid directly to the winner immediately after scanning the ticket and redeeming the win. Payment will be made by way of cash, a Keno Cash Voucher, or both. Prizes of $10,000 and over will be paid to the winner by way of cheque, following a sufficient period of time to enable Keno to verify the win and issue the prize.
Also note that the prizes arising from a win by playing Keno online will not be available for withdrawal from the Keno account until the account holder has satisfied all necessary identification verification requirements, as outlined in the Subscriber Account Terms and Conditions.
If you’ve lost a ticket that you think you’ve won a prize on, you can request an Unclaimed Prize Form from your local venue, complete the form and submit it via mail, email or fax or Download Unclaimed Prize Form here.
Can You Cancel The Ticket Once Purchased?
To cancel a ticket, you take the ticket to the Keno cashier and hand it to your Keno Operator before the game on your ticket commences. A ticket can only be cancelled at a Keno Venue, on the day of purchase, and prior to the drawing of the first number of the applicable game. If you have more than one game on your ticket, you can still cancel your ticket for remaining games before the remaining games have commenced.
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