How can you check a Keno ticket and redeem your winnings?

Every keno player looks forward to being a winner and why not after all Keno is a fun and low stake game. But there are many winners who never knew that they have won the lottery and those prizes went unclaimed. So its better to check your keno tickets and find out if you are one of the lucky winners to redeem the prize at once.

Ways to check the keno ticket

ways to check keno ticket

You can scan/check a ticket in any pub, club or TAB agency that offers Keno within the state or territory you purchased the ticket from.

You are able to check your results online via the Keno Apps and website via Check Results. Enter the Date your ticket was purchased, the Starting Game number and Number of Games. You can view your statement under the account balance, which lists your ticket history and results.

check keno ticket

You need to tap on the ‘Results’ tab and input the date, start game number to check the game result. The search results are for draws which occurred between approximately 4 am on the date selected and 4 am the next day.

In NSW you are also able to use the scan ticket function to check the result of a retail ticket. On an iOS device, tap Check and Collect from the website carousel banner Menu bar at the bottom of the screen, or the More menu on an Android device. Then select Allow when prompted for the first time to ‘Allow Keno to take pictures and record videos’, take a picture of the QR code visible at the bottom of your ticket and your result will appear.

Remember tickets still in play will not be able to be scanned until all games on the ticket are complete.

Redeem the prize

check keno ticket- redeem the prize

If the amount won is over $4,999 you must take your ticket to the Keno Operator in the venue to collect your winnings. If the amount is under $4,999 you are able to collect via the Keno App if you hold an account, are logged in and have added your banking details. The Check and Collect functionality can only be used a maximum of 25 times per hour. Note that results will show the dollar value of the winning ticket.

Many times your local pub or club won’t pay you the winnings because they have set a limitation on payout prizes.

  • NSW: Each individual pub or club must nominate their own maximum payout limit. Prizes up to $5,000 will be paid directly to the winner immediately after scanning the ticket and redeeming the win. Payment will be made by way of cash, a Keno Cash Voucher, or both. Prizes of $5,001 and over will be paid to the winner by way of cheque, following a sufficient period of time to enable Keno to verify the win and issue the prize.
  • QLD: Each individual pub or club must nominate their own maximum payout limit. Prizes up to $9,999 will be paid directly to the winner immediately after scanning the ticket and redeeming the win. Payment will be made by way of cash, a Keno Cash Voucher, or both. Prizes of $10,000 and over will be paid to the winner by way of cheque, following a sufficient period of time to enable Keno to verify the win and issue the prize.
  • ACT & VIC: Prizes up to $9,999 will be paid directly to the winner immediately after scanning the ticket and redeeming the win. Payment will be made by way of cash, a Keno Cash Voucher, or both. Prizes of $10,000 and over will be paid to the winner by way of cheque, following a sufficient period of time to enable Keno to verify the win and issue the prize.

keno winners

Also note that the prizes arising from a win by playing Keno online will not be available for withdrawal from the Keno account until the account holder has satisfied all necessary identification verification requirements, as outlined in the Subscriber Account Terms and Conditions.

If you’ve lost a ticket that you think you’ve won a prize on, you can request an Unclaimed Prize Form from your local venue, complete the form and submit it via mail, email or fax or Download Unclaimed Prize Form here.

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